Alice is informed that her timeshare unit is unavailable. What should she seek first?

In situations where a timeshare unit is suddenly unavailable, it is crucial for the owner to establish direct communication with the representative of the owner's association. This step is essential because the owner's association typically manages the property's operations and can provide the most accurate and timely information regarding the reasons for the unavailability. They can clarify the situation, explain any issues that may have led to the unit's unavailability, and offer solutions or alternatives.

Additionally, the representative can assist Alice in understanding her rights as a timeshare owner and help her navigate the process of addressing the issue, which may include securing future reservations or addressing any compensation or alternative arrangements. By reaching out to them first, Alice positions herself to receive the most comprehensive support and guidance.

Other options such as seeking a letter of apology or a detailed explanation might be useful later in the process, but they do not address the immediate need for resolution. Similarly, focusing solely on a future reservation guarantee without first understanding the current issue may limit her options and further complicate the resolution process. Engaging with the owner's association representative is the best first step to resolve the situation effectively.