Upon receiving a complaint, what action may the administrator take?

When a complaint is received, appointing a hearing officer is a viable and appropriate action for the administrator to take. This process allows for a formal investigation and hearing regarding the complaint, ensuring that all parties involved have an opportunity to present their case. The hearing officer, who is typically an impartial party, will review the evidence, hear testimonies, and make a determination based on the facts presented. This procedure is crucial in maintaining fairness, due process, and accountability within the timeshare industry.

Other options do not align with proper practices for handling complaints. Ignoring a complaint would disregard the concerns raised and undermine consumer trust. Automatically revoking a license without due process would violate principles of fairness and could lead to legal challenges. Notifying local law enforcement might only be necessary if there are indications of criminal activity, which is not typically the first step in addressing a complaint in this context. Thus, appointing a hearing officer ensures that the complaint is addressed through an established and systematic approach.